Terms of service

Welcome to True Stitch Studio. These Terms of Service govern access to and use of https://www.truestitchstudio.world/ , including browsing, product selection, purchases, customer communications, and related services.

By accessing the website or placing an order, you agree to these Terms of Service. If you do not agree, please discontinue use of the website.

3.1 Business Information

The website is operated by:

EG LABOR LLC 2403 Palm Creek Avenue Orlando, FL 32822 United States

Email: [email protected]

True Stitch Studio offers meeting and presentation supplies intended to support organized workspaces, professional communication, educational activities, and presentation-related tasks.

3.2 Eligibility and Responsible Use

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law or that you are using the website with appropriate authorization.

You agree not to:

  • Use the website for unlawful purposes.

  • Interfere with website security or functionality.

  • Attempt unauthorized access to accounts, systems, or databases.

  • Submit false or misleading order information.

  • Use automated methods to disrupt or improperly extract website content.

  • Upload malicious code or harmful materials.

  • Violate the intellectual property or legal rights of others.

We may restrict access or cancel transactions where reasonably necessary to address suspected fraud, abuse, security threats, or unlawful activity, subject to applicable law.

3.3 Product Descriptions and Presentation

We aim to describe products clearly and accurately. Product pages may include descriptions, images, dimensions, materials, colors, package contents, and intended uses.

Meeting and presentation supplies can vary in appearance depending on lighting, display settings, manufacturing batches, and photographic conditions.

Customers should review product details carefully before ordering, particularly:

  • Product dimensions.

  • Quantity included in a package.

  • Compatibility with existing equipment or workspace arrangements.

  • Materials and construction.

  • Intended application.

  • Any setup or handling instructions.

If a product listing contains an error, we will review the matter and take appropriate corrective action.

3.4 Prices, Taxes, and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes may be calculated and collected during checkout according to relevant tax rules.

By submitting an order, you authorize the applicable payment provider to process the transaction using the payment method selected.

We may correct pricing or listing errors and may contact customers when clarification is needed before fulfillment.

An order confirmation acknowledges receipt of an order but does not necessarily establish that the order has been accepted for shipment.

3.5 Order Acceptance and Availability

All orders are subject to product availability, payment authorization, address validation, and fulfillment review.

We reserve the right to decline or cancel an order when necessary because of:

  • Inventory shortages.

  • Payment authorization failures.

  • Suspected fraudulent activity.

  • Material listing or pricing errors.

  • Shipping restrictions.

  • Other legitimate operational or legal reasons.

If payment has already been captured for an order that we cancel, we will arrange an appropriate refund.

3.6 Shipping Terms

Our shipping structure is:

  • Orders of $10.00 or more: Free shipping.

  • Orders below $10.00: $5.99 shipping fee.

Processing and transit estimates are described in our Shipping Policy.

Delivery estimates are not guarantees. Carrier operations, weather, holidays, address issues, and other events outside our reasonable control may affect delivery.

3.7 Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Customers should review the applicable return period, product condition requirements, return authorization procedure, and refund processing information before initiating a return.

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded under applicable law.

3.8 Intellectual Property

Unless otherwise stated, website content—including text, product descriptions, visual elements, graphics, logos, page layouts, and original materials—is owned by or licensed to EG LABOR LLC or its respective rights holders.

You may access and use the website for personal, lawful shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, or publicly display protected website content without prior written permission, except where permitted by law.

3.9 Customer Communications and Reviews

If the website permits reviews, comments, or other submissions, you agree that your contributions will be lawful, accurate to the best of your knowledge, and respectful of others.

You must not submit content that:

  • Is fraudulent or intentionally misleading.

  • Infringes another party's rights.

  • Contains unlawful threats or harassment.

  • Includes malicious code.

  • Discloses another person's private information without authorization.

Where permitted by law, you grant us a non-exclusive right to use, display, reproduce, and distribute submitted content for store-related purposes.

We may moderate or remove content that violates these terms or applicable law.

3.10 Third-Party Services

The website may rely on third-party platforms for payment processing, hosting, analytics, or shipping.

Those services may have separate terms and privacy policies. We are not responsible for the independent practices of third parties except as required by applicable law.

3.11 Disclaimer of Warranties

To the extent permitted by law, the website and its services are provided on an “as available” basis.

We do not guarantee uninterrupted website access, error-free operation, or that every technical feature will be available at all times.

Product-related warranties, if any, are governed by the applicable product documentation, express warranty terms, and non-waivable legal rights.

3.12 Limitation of Liability

To the extent permitted by applicable law, EG LABOR LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use or a transaction, including certain losses of business opportunity, data, or anticipated savings.

Nothing in this section excludes liability that cannot legally be excluded, including applicable statutory rights or liability arising from conduct for which exclusion is prohibited by law.

3.13 Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision does not apply to the extent a claim results from our own conduct or where such allocation is prohibited by law.

3.14 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Florida's consumer protection framework includes the Florida Deceptive and Unfair Trade Practices Act in Chapter 501, Part II.

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Any dispute will be handled in a court of competent jurisdiction, subject to applicable consumer rights and mandatory legal requirements.

3.15 Changes to These Terms

We may update these Terms to reflect operational, technical, or legal changes.

The revised version will be posted on the website with an updated effective date. Continued use after the effective date constitutes acceptance of the revised Terms to the extent permitted by law.

3.16 Contact

Questions about these Terms may be sent to:

EG LABOR LLC 2403 Palm Creek Avenue, Orlando, FL 32822 Email: [email protected] Contact Person: JENNIFER RENEE PUTMAN