Shipping policy

At True Stitch Studio, we recognize that presentation supplies are often purchased for a particular meeting, event, classroom activity, office arrangement, or professional project. Reliable order handling and clear delivery information help customers prepare with confidence.

This Shipping Policy explains how orders are processed, how shipping charges are calculated, what delivery estimates mean, and how we handle shipment concerns.

4.1 Shipping Coverage

We currently describe our shipping terms for orders shipped within the United States.

Shipping availability may depend on the destination address, product characteristics, carrier restrictions, and fulfillment capabilities.

If a destination cannot be served, we may contact the customer before shipment or cancel the order and issue an appropriate refund.

4.2 Shipping Charges

Our shipping charges are based on the merchandise subtotal before applicable taxes and other charges.

The applicable shipping charge will be displayed during checkout before the order is submitted.

Free shipping applies to eligible orders meeting the stated threshold. It does not necessarily include expedited shipping or optional special delivery services unless expressly stated.

4.3 Order Processing Time

Most orders are expected to require approximately 1–3 business days for processing before dispatch.

Processing may include:

1. Payment confirmation.

2. Order verification.

3. Inventory review.

4. Product preparation.

5. Packaging.

6. Shipping label creation.

7. Handover to the carrier.

Business days generally exclude weekends and applicable public holidays.

Orders submitted during holidays, high-volume periods, or unusual operational conditions may require additional processing time.

4.4 Estimated Transit Time

After dispatch, standard delivery is generally estimated at 3–7 business days, depending on the destination and carrier service.

The combined estimated time from order placement to delivery is therefore generally around 4–10 business days, excluding exceptional delays.

These are estimates rather than guaranteed delivery dates.

4.5 Tracking Information

When tracking is available, shipment information will be provided through the email address associated with the order.

Tracking events may not appear immediately after a shipping label is created. Carrier systems sometimes require additional time to register the first physical scan.

Customers should check the tracking link periodically for updates.

4.6 Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please verify:

• Recipient name.

• Street address.

• Apartment, suite, or unit number, if applicable.

• City.

• State.

• ZIP code.

• Contact information requested during checkout.

If you notice an error, contact us promptly at [email protected].

We will make reasonable efforts to correct an address before dispatch. Once a package has entered the carrier network, address changes may be unavailable or subject to carrier restrictions.

4.7 Multiple Packages

An order containing several products may be shipped in separate packages when necessary because of inventory, packaging, or fulfillment arrangements.

If multiple tracking numbers are issued, each package may have a different delivery date.

4.8 Delays and Unexpected Events

Delivery may be affected by circumstances outside our reasonable control, including:

• Severe weather.

• Carrier service interruptions.

• Holiday volume.

• Transportation disruptions.

• Incorrect or incomplete addresses.

• Security screening.

• Local delivery restrictions.

• Other unexpected events.

If a shipment is delayed beyond its reasonable expected delivery window, please contact us with your order number so we can review the available tracking information and appropriate next steps.

4.9 Lost or Missing Packages

If tracking indicates delivery but you cannot locate the package, we recommend checking:

• The front door or designated delivery area.

• Mailroom or parcel locker.

• Household members or reception staff.

• Nearby locations where the carrier may have placed the parcel.

If the package remains missing, email [email protected] with your order number and delivery details.

We will review the available information and, where appropriate, coordinate with the carrier or consider a replacement or refund.

4.10 Damaged Packages

If your order arrives visibly damaged, please retain the packaging and take photographs of the outer parcel and affected merchandise.

Contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

We will review the circumstances and determine an appropriate resolution under our Return and Refund Policy and applicable law.

4.11 Incorrect or Incomplete Items

If you receive the wrong product, an incorrect quantity, or an order missing components, contact us with:

• Order number.

• Product name.

• Description of the discrepancy.

• Photographs, where useful.

We will investigate the fulfillment record and provide instructions for a replacement, return, refund, or other suitable remedy.

4.12 Refused or Undeliverable Shipments

A package may be returned to us if the address is invalid, delivery cannot be completed, or the shipment is refused or unclaimed.

We may contact the customer to arrange a reshipment or discuss a refund, subject to the reason for the return and applicable law.

Additional shipping charges for reshipment may apply where the issue resulted from information supplied incorrectly by the customer and where permitted by law.

4.13 Contact Information

For shipping questions, tracking concerns, or delivery assistance:

EG LABOR LLC 2403 Palm Creek Avenue Orlando, FL 32822 United States Email: [email protected] Contact Person: JENNIFER RENEE PUTMAN