Refund policy

At True Stitch Studio, we understand that meeting and presentation supplies play an important role in communicating ideas, organizing information, and creating a professional environment. Whether you are preparing for a business meeting, arranging a classroom presentation, coordinating a conference, or setting up a workspace, every item should arrive in a condition that meets your expectations.

Our Return and Refund Policy is designed to provide a clear, practical process for customers who need to return an item, request a replacement, or obtain a refund. We encourage customers to review the following terms before placing an order.

1.1 Scope of This Policy

This policy applies to purchases made through https://www.truestitchstudio.world/  and operated by EG LABOR LLC.

It covers meeting and presentation-related merchandise, including applicable office presentation accessories, organizational supplies, display-related products, and other items offered through our online store.

The policy applies to eligible purchases delivered within the United States, subject to applicable consumer protection laws.

1.2 Return Eligibility

Customers may request a return within 30 calendar days after the date the order is delivered.

To qualify for a standard return, an item should meet the following conditions:

• It is unused and has not been put into service.

• It remains in its original condition.

• It includes original packaging, accessories, components, manuals, and other materials supplied with the product, where applicable.

• It has not been damaged through improper handling, installation, storage, or use after delivery.

• The customer can provide an order number, receipt, or other reasonable proof of purchase.

For presentation supplies, condition is particularly important. Products intended for professional display, document organization, or meeting-room use should be returned without writing, marking, adhesive residue, alterations, or signs of extended use.

A return request does not automatically mean that a refund has been approved. Each request is reviewed according to the product's condition, the reason for return, and applicable legal requirements.

1.3 Items That May Not Qualify for Standard Returns

Certain products may be excluded from ordinary change-of-mind returns where permitted by law, including:

• Items clearly identified as final sale.

• Products that have been personalized, customized, or produced according to customer-specific instructions.

• Merchandise damaged after delivery through misuse or improper handling.

• Products returned with missing essential components.

• Items that cannot reasonably be restored to resale condition because of customer use.

These exclusions do not eliminate rights that customers may have under applicable law, including rights relating to defective, misdescribed, or incorrectly supplied merchandise.

1.4 How to Request a Return

To begin a return, contact:

Email: [email protected] Contact Person: JENNIFER RENEE PUTMAN

Please include:

1. Your full name.

2. Order number.

3. Email address used at checkout.

4. Name or description of the product.

5. Reason for the return.

6. Clear photographs if the item arrived damaged, defective, incomplete, or different from what was ordered.

Our team will review the information and provide return instructions when the request is approved.

Please do not send merchandise to the return address before receiving instructions. Unannounced returns may be delayed or may be difficult to match with the correct order.

1.5 Return Address

Approved returns should be directed to:

EG LABOR LLC 2403 Palm Creek Avenue Orlando, FL 32822 United States

Customers should use the return address and shipping instructions confirmed in the return authorization.

1.6 Damaged, Defective, or Incorrect Items

We take care to process orders accurately and prepare products for shipment. However, merchandise may occasionally arrive with damage, missing components, manufacturing defects, or fulfillment errors.

If you receive an item that is damaged, defective, incomplete, or materially different from the product ordered, please contact us within 7 calendar days after delivery, where reasonably possible.

Your message should include:

• Order number.

• Description of the issue.

• Photographs showing the product and packaging.

• Details of any missing component or discrepancy.

After reviewing the report, we may offer an appropriate remedy, which may include a replacement, exchange, refund, or another resolution permitted by law.

For confirmed damage, defects, or fulfillment errors attributable to us, we will provide reasonable return instructions and will not require customers to bear return shipping costs for the approved resolution.

1.7 Refund Processing

Once an approved return is received and inspected, we will notify the customer of the outcome.

Approved refunds will generally be issued to the original payment method.

Please allow:

• Up to 5–10 business days for our internal return review and refund processing after receipt of the returned merchandise.

• Additional time for the payment provider or financial institution to post the credit.

The actual posting period may vary depending on the payment method, card issuer, bank, or payment service.

Where a refund is approved, the refunded amount will reflect the applicable purchase price and any other amounts required to be refunded by law. Original shipping charges, if any, are not automatically refundable for ordinary change-of-mind returns unless required by law or otherwise approved.

1.8 Return Shipping Costs

For standard returns arising from a customer's preference, selection, or change of mind, the customer is generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly supplied products, EG LABOR LLC will provide reasonable return shipping arrangements or another appropriate remedy.

We recommend using a trackable shipping service and retaining the shipping receipt until the return is resolved.

1.9 Exchanges and Replacements

If you need a different item or a replacement, please contact us before sending anything back.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable solution.

For meeting and presentation supplies, customers should confirm product dimensions, compatibility, color, quantity, and intended use before requesting an exchange.

1.10 Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not entered fulfillment or shipping. Once an order has been dispatched, cancellation may no longer be possible, and the customer may need to follow the return procedure after delivery.

1.11 Unclaimed, Refused, or Undeliverable Packages

If a shipment is refused, unclaimed, or returned to us because of an incorrect or incomplete address supplied at checkout, we may contact the customer to determine whether reshipment or a refund is appropriate.

Additional shipping charges may apply to a reshipment where permitted by law and where the issue was not caused by our fulfillment error.

1.12 Florida Consumer Protection

This policy is intended to operate consistently with applicable Florida and federal consumer protection requirements, including Florida's consumer protection framework under Chapter 501. Nothing in this policy is intended to waive a consumer right that cannot lawfully be waived.

 

1.13 Contact Us

For questions about returns, refunds, replacements, or order concerns:

EG LABOR LLC 2403 Palm Creek Avenue, Orlando, FL 32822 Email: [email protected] Contact Person: JENNIFER RENEE PUTMAN