Privacy policy

True Stitch Studio respects the importance of personal privacy. When customers browse our website, explore meeting and presentation supplies, place an order, or contact our support team, certain information may be collected and used to operate the store, fulfill purchases, maintain account security, and improve the shopping experience.

This Privacy Policy explains what information EG LABOR LLC may collect, why it is used, when it may be shared, and what choices may be available to customers.

2.1 Who We Are

This website is operated by:

EG LABOR LLC 2403 Palm Creek Avenue Orlando, FL 32822 United States

Website: https://www.truestitchstudio.world/  Email: [email protected]

In this policy, “True Stitch Studio,” “we,” “us,” and “our” refer to EG LABOR LLC and the online store it operates.

2.2 Information We May Collect

The information collected depends on how you interact with our website.

A. Information You Provide Directly

When placing an order, contacting support, or submitting a form, you may provide:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if requested.

• Order details and purchase history.

• Customer service messages.

• Return, refund, or replacement information.

• Any other information you voluntarily include in a communication.

We use this information to identify orders, communicate with customers, and complete requested transactions.

B. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, the payment provider may collect or process card details, billing information, transaction identifiers, and payment verification data.

We do not intend to store complete payment card security credentials on our own systems. Payment information is handled according to the applicable provider's processing arrangements and security practices.

C. Technical and Device Information

When you visit the website, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type.

• Operating system.

• Approximate location derived from network information.

• Pages viewed.

• Referring website.

• Date and time of access.

• Website interaction and diagnostic information.

This information can help us understand website performance, identify technical issues, and protect the store against suspicious activity.

D. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support:

• Shopping cart functionality.

• Checkout processes.

• Website preferences.

• Basic analytics.

• Security and fraud prevention.

• Advertising measurement, where enabled.

You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect features such as shopping cart persistence or checkout functionality.

2.3 How We Use Personal Information

We may use collected information for the following purposes:

Order fulfillment: To confirm purchases, process payments, prepare shipments, and provide tracking information.

Customer service: To respond to questions, investigate complaints, manage returns, and resolve delivery issues.

Website operation: To maintain website functionality, improve navigation, and correct technical problems.

Security and fraud prevention: To identify suspicious transactions, protect customer accounts, and investigate potentially unauthorized activity.

Business administration: To maintain transaction records, manage accounting, and comply with legal obligations.

Communications: To send order confirmations, shipping notices, service updates, and responses to customer inquiries.

Marketing: Where permitted and subject to applicable choices, we may send promotional messages about products, store updates, or relevant offers.

2.4 How We Share Information

We may disclose information to service providers and other parties when reasonably necessary to operate the store or fulfill a customer request.

These parties may include:

• Payment processors.

• Shipping carriers and delivery providers.

• Website hosting and ecommerce platform providers.

• Customer support tools.

• Fraud prevention and security services.

• Analytics providers.

• Professional advisers.

• Government agencies or other parties where disclosure is legally required.

Service providers are expected to use information for authorized business purposes and to apply appropriate safeguards.

We do not describe ordinary order processing as a sale of personal information. If a data practice constitutes a regulated sale or targeted advertising activity under applicable law, we will provide choices and notices where required.

2.5 Florida Privacy Rights

Florida's Data Privacy and Security framework is contained in Part V of Chapter 501. Its applicability depends on statutory criteria, exemptions, and the nature of the business and data processing.

 

Where applicable, eligible Florida consumers may have rights that include:

• Confirming whether personal data is being processed.

• Accessing personal data.

• Correcting inaccuracies.

• Requesting deletion of personal data.

• Obtaining a portable copy of certain data.

• Opting out of certain processing for targeted advertising, sale of personal data, or specified profiling.

• Exercising other rights provided by applicable law.

These rights are subject to legal exceptions, identity verification, and other statutory conditions.

 

To submit a privacy request, email:

[email protected]

Please describe the request and provide enough information for us to locate the relevant records and verify your identity where appropriate.

2.6 Marketing Preferences

If you receive promotional emails from us, you may opt out by using the unsubscribe link included in the message, where available, or by contacting us directly.

Even after opting out of marketing communications, you may still receive transactional messages related to purchases, shipping, refunds, account security, or other necessary service matters.

2.7 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal compliance, fraud prevention, and dispute resolution.

Retention periods may vary based on the type of information and applicable legal obligations.

When information is no longer needed, we may delete, anonymize, or securely dispose of it, subject to lawful retention requirements.

2.8 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No internet transmission or electronic storage method can be guaranteed to be completely secure. Customers should also use secure devices, protect their email accounts, and avoid sharing sensitive payment information through ordinary email.

Florida law includes requirements addressing the security of certain personal information and breach-related obligations.

 

2.9 Children's Privacy

Our website is intended for general shopping and is not designed to knowingly collect personal information from children under 13 for independent use.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate steps.

2.10 Third-Party Websites

Our website may contain links to third-party websites, payment services, or external resources.

Those websites operate under their own privacy practices. We encourage customers to review the privacy notices of external services before submitting personal information.

2.11 Changes to This Privacy Policy

We may revise this policy to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update is subject to the revised policy to the extent permitted by law.

2.12 Contact Information

For privacy questions, data requests, or concerns:

EG LABOR LLC 2403 Palm Creek Avenue Orlando, FL 32822 United States Email: [email protected] Contact Person: JENNIFER RENEE PUTMAN