Contact information

True Stitch Studio values clear communication and practical customer assistance. Whether you need help understanding a product listing, checking an order, asking about shipping, or submitting a return request, our contact details are provided below.

5.1 Business Identity

Store Name: True Stitch Studio Legal Business Name: EG LABOR LLC Website: https://www.truestitchstudio.world/ 

5.2 Business Address

EG LABOR LLC 2403 Palm Creek Avenue Orlando, FL 32822 United States

5.3 Customer Service Contact

Contact Person: JENNIFER RENEE PUTMAN Email: [email protected]

Email is the primary contact channel for customer inquiries and written support requests.

5.4 Product Categories

True Stitch Studio offers meeting and presentation supplies designed to support organized professional environments and presentation-related activities.

Product offerings may include meeting accessories, presentation-related supplies, workspace organization products, and other merchandise listed in the online catalog.

Please consult individual product pages for current specifications, dimensions, package contents, and intended uses.

5.5 Order Support

When contacting us about an order, please include your order number and the email address used at checkout.

This helps us identify the correct transaction and reduces delays in resolving your request.

We can assist with matters such as:

  • Order confirmation questions.

  • Product information.

  • Shipping and tracking.

  • Delivery concerns.

  • Damaged or incorrect merchandise.

  • Return authorization.

  • Refund status.

  • General website inquiries.

5.6 Returns and Refunds

Return requests should be submitted by email before merchandise is sent back.

Please include the product name, order number, reason for return, and photographs if the issue concerns damage, defects, or an incorrect item.

Approved returns should follow the return instructions provided by our team.

5.7 Business Correspondence

Written correspondence may be directed to the business address listed above.

Please note that the listed address is the business and return address supplied for this store. Customers should obtain return authorization before mailing merchandise.

5.8 Our Communication Commitment

We aim to respond to customer messages within a reasonable business timeframe. Response times may vary during weekends, holidays, peak shopping periods, or when an inquiry requires additional investigation.

For faster assistance, please provide complete order details and describe the issue clearly.